Frequently asked questions
Where the business is registered?
The company is recorded in the Business Register of Republic of Slovenia under the registration number 8573522000, with activity code 74.100.
When the business was registered?
January 1, 2020.
Who owns the BOLDURS?
BOLDURS is owned and operated by Urška Masten Bohmec, a professional interior designer. For more information, please visit about page.
I would like to get official business information.
|Name||BOLDURS, oblikovanje interierjev, Urška Masten Bohmec s.p.|
|Address||Cesta dolomitskega odreda 60|
|IBAN||SI56 6100 0002 3529 831|
|VAT||Company is not liable for vat.|
|Phone||+38640 803 616|
Where is the company headquarters?
BOLDURS is based in Slovenia but provides online services and store for anyone within the European Union.
I don’t live in Slovenia. Can I get services and products anyway?
Yes. BOLDURS works online and thus allowing you to get our services. We can collaborate if you are a citizen, natural or legal person of any country included in the European Union. Visit this page to see how the online collaboration process unfolds.
I live in Slovenia and I prefer personal contact over the online. Do you offer such cooperation?
If you would like to get services through personal contact, please contact me at [email protected] and we will find the appropriate form of cooperation.
Interior design services – basic information
Is it really all going online?
Yes, everything from placing an order, project development, to final product delivery and payment is done online. Then living, well living happens offline, at your home. Good things need to be expanded and it is in BOLDURS’s interest to make its design available to people from outside Slovenia as well. So the only right way was to go online. What are the benefits of an online process for you, check here. To see how the online collaboration process unfolds, please visit process.
But how? How does the online design process work?
The online process is described in detail on the website if you click the button “detailed process”. Please visit this page.
Do I need any special software?
No. All you need is internet access, ability to pay online, email and Adobe Acrobat Reader to view PDF files. If you don’t already have one, you can download Adobe Acrobat Reader for free here.
I am not very good at English, but I really want BOLDURS to design my interior. Do you think I can get your services anyway?
BOLDURS is trying to use simple terminology. There is also a lot of graphical and pictorial material through which we communicate. In addition, communication mostly occurs with time delay and written information, so you have time to read and if necessary use the dictionary in peace. Nevertheless, at least basic knowledge is necessary if communication is to be successful. You also can ask relatives, friends or professionals to help with translation.
Through which channels communication takes place?
Communication mostly takes place via email. If necessary, we may use additional means of communication.
Interior design services – about the offer
What is your design service offer?
You can choose from four packages of different content sizes and prices. To see what you get, please visit services and click get “name of the package”. You will see the details of the package, including the reference case and prices.
What if none of the packages fits my needs?
Please contact us at [email protected]. We will help you choose a package or prepare a special offer just for you if the range of services is within our offer.
Where can I find a price list for design services?
Please visit our interior design service page, scroll down and click on desired package (basic, standard, advanced or express) and you will see the details about the package, including price list.
If I choose Express 96h package, will I really get solution in only 96 hours?
Yes, however, time only starts running when payment is visible in our account and when you provide all the necessary information (You must send floor plan of current situation, completed questionnaire and photos (optional) at [email protected].). Time stops at the moment we send you first solutions and starts running again the moment we receive your feedback.
What happens if I choose an Express 96h package and don’t get the solution within 96 hours?
BOLDURS will do anything to fulfill the time promise. Unless you don’t get the solution within promised time, at the end of the project you will get 1% discount for each extra hour. However, time only starts running when payment is visible in our account and when you provide all the necessary information (You must send floor plan of current situation, completed questionnaire and photos (optional) at [email protected].). Time stops at the moment we send you design solutions and starts running again the moment we receive your feedback.
I had chosen a basic/standard package, but now I realized that I want/need more. What should I do?
Don’t worry. The basic and standard packages can be upgraded. Please send information about your project, chosen package and your wishes at [email protected] and you will receive an offer for your upgrade. Be aware that the total amount with the upgrading package will cost you slightly more than if you had chosen the desired package at the beginning.
What do you mean with the term “design board”? Is this the same as the mood board?
No, the design board is not the same as a mood board. The mood board focuses on the general mood and serves more as an inspiration, while our design board is created to help you with implementing design ideas. It contains selected materials and instructions on where you should use them. It also contains some suggestions for selected items that will guide you when choosing colors, shapes, patterns and materials. You can see an example here .
Does the design board include specific items I should buy?
No. Since we design solutions for different countries, we can not provide the selection of specific items as they may not be available in your country. The design board is intended precisely to suggest to you through the individual elements what colors and shapes you need to look for. This will help you a lot with shopping. Just follow the suggestions on your design board and enjoy your shopping.
What if I want a shopping list of specific items that I can buy?
If you want an interior shopping list please contact me at [email protected]. Let me know from which country you come from, what are your preferences, what is your budget for the shopping list, make a list of the stores you would like products from (optional) and on the basis of your information we will prepare you a non-binding offer. Please, be kind to BOLDURS and your wallet and express your desire for a shopping list before we start designing a design board or even better, right after you place your order.
Interior design services – before starting
What do you need to get the project started?
A startup begins when payment is visible on our account and when you provide all the necessary information (You must send floor plan of current situation, completed questionnaire and photos (optional) at [email protected].).
Do I sign any contract with BOLDURS before the project begins?
Yes. You will be asked to read and confirm that you agree with the terms of business shortly before the payment is completed. Your confirmation is considered a service agreement. The document Terms and conditions includes the information set about online interior design service. Please read this set carefully before confirming your order.
Where can I read the Service agreement?
You will be asked to read and confirm services agreement shortly before the payment is completed. You can also read it in the document Terms and conditions, under the section Online interior design service.
I have a floor plan of the current situation. In what form should I give it you?
If you already have a floor plan you can give it as a dwg. file (AutoCAD), skp. file (Google SketchUp), PDF file, JPEG or other formats. Simply email them at [email protected]. If the files are too big to be send via email you send send them via WeTransfer website. If your already have a floor plan in dwg. file and it is properly prepared, you can expect some discount on the final price (the amount of the discount depends on the size of the project and the relevance of the file).
I don’t have a floor plan of the current situation. What should I do?
If you don’t have a floorplan you will need to measure and draw rooms yourself. When ordering a project, please write an email and let us know, that you don’t have a floor plan. You will receive instructions for measuring the space. If you think you can do it without instructions, you can begin right away. Download printable millimeter paper here to help you with drawing. Don’t worry, you might have fun!
Do I have to fill out a questionnaire?
Completing the questionnaire is highly recommended, but not obligatory. It is so important for the designer to get this information. Your answers will help the designer understand your current situation and your wishes for the future. The questionnaire will be useful not only for designer but also for you. This is a great opportunity to find out for yourself what matters most to you, what you want and what you expect from your new home. Your answers also help to shorten the process and increase satisfaction at the end of the project.
What information you collect through the questionnaire?
Where do I get and how do I fill in the questionnaire?
You will receive the questionnaire in the form of an interactive PDF via email after your payment is visible in our account. You will have to save the questionnaire to your device, fill in the blank fields and then send the questionnaire back at [email protected].
Interior design services – project in progress
I have no idea how to give feedback on design solutions?
There are several ways to give feedback. The two most common ones are described here, but if you prefer you can give your feedback in any other way. Please, keep in mind, that drawn or written comments are more appropriate than an audio recording. The first way to give feedback is by email. You can simply write what you like or dislike, what impressed you and what you find inappropriate. Write down what you are missing or if you would like something to be modified. When giving comments like this, please specify the drawing number or drawing name written on every page of the PDF document you have received. If you want you can add some photos or sketches. The other common way to give feedback is to write or draw them directly on a page of the document (it can be by hand or in a computer program), then take a photo/sken of this page/-s and send them back at [email protected].
Oh dear, I didn’t give the feedback at the expected time. Now what?
Nothing special actually. You can take the time as much as you need to think about it. This will, of course, have an impact on the project duration. At the same time, please be aware that in the meantime new projects have probably already started and if you gave your feedback very late it might not be possible to proceed with your project right away. Of course, your project will be finished and you will also be informed about the continuation of the project.
Interior design services – collaboration
I am a designer/architect. Can I collaborate with you?
It is possible if you and your work are in line with the BOLDURS’s offer and with BOLDURS’s values. Please contact me at [email protected] to share something about you, about your vision of our collaboration and your recent work. We look forward to working together.
Hey, where are the products?
Sorry about that, but BOLDURS store is still under construction. It is expected to offer its first products in July 2020. If you would like to be notified when the store is up and running, please subscribe to our newsletter or follow us on Instagram.
Which products will I be able to buy in your store?
The store will offer products within the following categories: basic tools (tools to help you with interior design like measure tape, laser measure, grid paper etc.), small furniture (mirrors, hooks, hangers, towel rails, poufs etc.), storage and cleaning (storage boxes, baskets, trays etc.), tableware (trays, teapots, vases etc.), textiles (pillows, blankets, towels, bed linens etc.), accessories (fragrances, candles, plant pots, vases, soap dispensers etc.)
I develop/design/make my own products. Can I sell them in your online store?
Yes but only if the products are in line with the BOLDURS’s offer, with BOLDURS’s values and if they meet other criteria. Please contact me at [email protected] to share something about you and your products. We look forward to working together.
Do I have to pay in advance?
What payment methods do you offer?
You can make payment by direct bank transfer or PayPal. You can use debit or credit cards, PayPal Cash, PayPal Cash Plus or PayPal Credit. Payment by pro forma invoice is made to the current account opened with Delavska hranilnica d.d. with the following info:
Name BOLDURS, oblikovanje interierjev, Urška Masten Bohmec s.p.
Address Cesta dolomitskega odreda 60
City 1000 Ljubljana
IBAN SI56 6100 0002 3529 831
Bank BIC HDELSI22
For services use purpose code SCVE, and for store GDDS. The payment deadline is 3 working days after receipt of the invoice. If the pro forma invoice is not paid at this time, the buyer is deemed to depart from the order.
Is the company liable for VAT?